[otrs] FW: OTRS problem in customer.pl

Tue, 02 May 2006 00:18:25 -0700

 

 

From: Harishkumar [mailto:[EMAIL PROTECTED]]
Sent: Saturday, April 29, 2006 6:55 PM
To: '[email protected]'
Subject: FW: OTRS problem in customer.pl

 

 

 

From: Harishkumar [mailto:[EMAIL PROTECTED]]
Sent: Saturday, April 29, 2006 6:34 PM
To: '[EMAIL PROTECTED]'; '[email protected]'
Cc: '[EMAIL PROTECTED]'
Subject: OTRS problem in customer.pl

 

Dear Sir / Madam

 

Request you you to please suggest on the following problem in the OTRS

 

1 ) Using customer.pl , when customer creates the ticket  ,  and  then press submit icon , the response of the server goes tremendously  slow  , it takes long time for bottom bar to  complete .

2 ) Is there any problem of database ,??? , when we checked with empty database , the response was quite good . , .

 

3 ) Can we purge the old and closed tickets from the database ,  please suggest on this , how can we do this …

 

 

Thanks and Regards

 

Harish kumar

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