Am Donnerstag, 11. Mai 2006 13:10 schrieb Evert Meulie: > Hi all! > > I know the question has been asked before, but: > > Does anyone have a CTI / Tapi integration working with OTRS? Asterisk > perhaps? On the Customer Info from the ticket, I have changed the display of the phonenumber to a link. Then I can click on the phonenumber/link. This creates a call file for asterisk, depending on the logged in agent.
An incoming call to the support queue opens (with help of FOP in another frame) a new telephone ticket with the customer infos. Regards Wolfgang _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
