Marko Karg wrote:
Hi all,
Brigitte Calderwood wrote: Yes, we are in the same situation...we
believe it is 1 hour = 1 unit. I need to figure out how to be able
to have agents record fractions of an hour. so far I cannot get this
work, but I have also not spent much time on it. I can let you know
if we solve it or not....
to make this clear: This time field is unit free, so it depends on
you, what amounts of time spent on this article you enter. It may be
minutes, hours, half hours, ...
Just make sure, that everyone using this feature knows what he has to
fill in :-)
Kind regards
Marko Karg
Hi ,
Just on this topic , I remember reading somewhere that you can setup
counter based time accounting , so when an agent takes ownership of a
ticket the time is automatically filled in. Tried to search the list and
google but couldn't find anything , anyone remember such a workaround?
Any help tips would be greatly appreciated
Daniel
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
