Hi, On Wed, May 24, 2006 at 09:46:27AM +0300, Abdelrahman wrote: > I have 2 problems in otrs that i need to solve.. > 1. i want to generate statistical reports about the number of tickets > : (closed, opened, pending) per each agent?! > 2. i want to generate statistical reports about the number of tickets > per customer group and my customer groups are on ldap?!
You have to write your own statistic modules to do that tasks.
Please see the example stats modules in Kernel/system/Stats, that might
help.
If you do not want to create the modules on your own, we can do this
also for you. Just write a message to
[EMAIL PROTECTED]
to clarify more details.
> Abdelrahman
Kind regards,
Christian
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