Yes, this section has done the magic at our installation. But I don't actually know where the web based settings are saved.
Kind regards Falko Zurell Head of Application Management I-D Media AG Ohlauer Strasse 43 D-10999 Berlin fon: +49 (0)30 - 2 59 47 - 357 fax: +49 (0)30 - 2 59 47 - 111 mobile: +49 (0)160 - 3 62 52 77 web: http://www.idmedia.com mail: [EMAIL PROTECTED] ----- Original Message ----- From: otrs-bounces Sent: 25.05.2006 11:26 To: "User questions and discussions about OTRS.org" <[email protected]> Subject: RE: [otrs] LDAP & Active Directory You mean this section Falko? # UserSyncLDAPMap # (map if agent should create/synced from LDAP to DB after login) $Self->{UserSyncLDAPMap} =3D { # DB -> LDAP Firstname =3D> 'givenName', Lastname =3D> 'sn', Email =3D> 'mail', }; I do have this (EXACTLY entered like this) in the Config.pm file. Am I = missing anything else?? The other query I have is about where the actual data is stored relating = to the LDAP settings. I changed most of the entries through the web = based sysconfig, and they have been saved, but they DON'T appear in the = config.pm file. Does anyone know in which file they reside??? =20 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of = [EMAIL PROTECTED] Sent: 25 May 2006 09:44 To: User questions and discussions about OTRS.org Subject: AW: [otrs] LDAP & Active Directory Hi Gary, Do you need excessiv data from the AD? We also have our customers = authenticate against an AD but didn't had to import one customer in the = Mysql DB. This is done automatically by OTRS if needed when a Customer = log in first. There is a special parameter in the Config.pm which provides this = functionality: $Self->{"UserSyncLDAPMap"} =3D ... Make sure this is set to your values and not commented out. Kind regards Falko Zurell Head of Application Management I-D Media AG Ohlauer Strasse 43 D-10999 Berlin fon: +49 (0)30 - 2 59 47 - 357 fax: +49 (0)30 - 2 59 47 - 111 mobile: +49 (0)160 - 3 62 52 77 web: http://www.idmedia.com mail: [EMAIL PROTECTED] ----- Original Message ----- From: otrs-bounces Sent: 25.05.2006 09:55 To: <[email protected]> Subject: [otrs] LDAP & Active Directory Hi, Ok so I have OTRS installed on a suse Linux box and it all works fine, = I've even got users authenticating against a Windows Active Directory = ... Now the problem is, as I understand it even though you can authenticate = against an LDAP server, you STILL need the users in the local MySql DB = (right or wrong?) ... This isn't ideal, but also isn't the end of the = world but my problem then is how do I do a mass import of users (read: CUSTOMERS not ADMINS!) into the DB? I see there is one particular script that MAY help me (sync-ldap2db.pl) = but there is no documentation on this so can anyone help me out at all = as I am pulling my hair out right now!!! Any help at all would be greatly appreciated Gary _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f=FCr Ihr OTRS System? =3D> http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f=FCr Ihr OTRS System? =3Dhttp://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
