RE: [otrs] Fw: ticket from mail

Fri, 26 May 2006 03:55:46 -0700

Hi

 

I think what you are after is in the Admin module – PostMaster Pop3 Account

e.g. http://xxxxxxxxx/otrs/index.pl?Action="">

 

Have a look at the “Trusted” and “Dispatching” and Queue field – if you set the trusted field to Yes, the Dispatching field to queue and the Queue name to the queue you want the emails to  e.g. “Junk” OTRS should take all incoming emails on the pop account and dispatch it to the queue selected.

 

Hope this makes sense

Theuns Smuts

 

Sorry,

 

I want that the mail sended from a customer to [EMAIL PROTECTED]   they come inserted automatically in the queue of otrs.

How can i do?

----- Original Message -----

Sent: Thursday, May 11, 2006 1:37 PM

Subject: Re: [otrs] Fw: ticket from mail

 


please dont write too much to describe your questions.
we all love good riddles.
couldnt you describe it with, hmmm, lets say six words?

Li


[EMAIL PROTECTED] schrieb am 11.05.2006 13:09:17:

> Hi,
>  
> how can automatic insert the ticket (with a script???) send from a mail to a
> [EMAIL PROTECTED] into a list  of my otrs ticket?
>  
>  
> Thank
>  
>  
>  
>  
>  _______________________________________________
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> Support oder Consulting für Ihr OTRS System?
> => http://www.otrs.de/

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