Sorry to be a pain Falko, but any chance when you are able that you could send me a copy of the Config.pm you posted? (or someone else on the list who still has that email????) I only joined the mailing list a couple of days ago so don't have your previous email to look at, and in the online archives the attachment isn't there!!
Much appreciated -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: 25 May 2006 17:35 To: User questions and discussions about OTRS.org Subject: AW: RE: RE: [otrs] LDAP & Active Directory Yeah, maybe I'm wrong and this worked for my agents. But we also get our customer data from the AD. There is a section with the mapping of OTRS fields to AD fields in our Config.pm. This tells OTRS where to find the data in the AD scheme fields. We can fetch names, telephonnumbers and department information from AD with this. A few days ago I posted our Config.pm on this list as an example. Maybe you can search for it as I doesn't have access to our config from here (I'm on vacation in Italy). Kind regards Falko Zurell Head of Application Management I-D Media AG Ohlauer Strasse 43 D-10999 Berlin fon: +49 (0)30 - 2 59 47 - 357 fax: +49 (0)30 - 2 59 47 - 111 mobile: +49 (0)160 - 3 62 52 77 web: http://www.idmedia.com mail: [EMAIL PROTECTED] ----- Original Message ----- From: otrs-bounces Sent: 25.05.2006 17:37 To: "User questions and discussions about OTRS.org" <[email protected]> Subject: RE: RE: [otrs] LDAP & Active Directory Hmmmm, the documentation says this is for "ADMIN" users, not actually = "CUSTOMERS" and from what I've found so far playing with it today, this = does seem to be the case! You've really got customer users working using this?? I don't know what = else to do on this anymore ... =20 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of = [EMAIL PROTECTED] Sent: 25 May 2006 16:34 To: User questions and discussions about OTRS.org Subject: AW: RE: [otrs] LDAP & Active Directory Yes, this section has done the magic at our installation. But I don't actually know where the web based settings are saved. Kind regards Falko Zurell Head of Application Management I-D Media AG Ohlauer Strasse 43 D-10999 Berlin fon: +49 (0)30 - 2 59 47 - 357 fax: +49 (0)30 - 2 59 47 - 111 mobile: +49 (0)160 - 3 62 52 77 web: http://www.idmedia.com mail: [EMAIL PROTECTED] ----- Original Message ----- From: otrs-bounces Sent: 25.05.2006 11:26 To: "User questions and discussions about OTRS.org" <[email protected]> Subject: RE: [otrs] LDAP & Active Directory You mean this section Falko? # UserSyncLDAPMap # (map if agent should create/synced from LDAP to DB after login) $Self->{UserSyncLDAPMap} =3D3D { # DB -> LDAP Firstname =3D3D> 'givenName', Lastname =3D3D> 'sn', Email =3D3D> 'mail', }; I do have this (EXACTLY entered like this) in the Config.pm file. Am I = =3D missing anything else?? The other query I have is about where the actual data is stored relating = =3D to the LDAP settings. I changed most of the entries through the web = =3D based sysconfig, and they have been saved, but they DON'T appear in = the =3D config.pm file. Does anyone know in which file they reside??? =3D20 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of = =3D [EMAIL PROTECTED] Sent: 25 May 2006 09:44 To: User questions and discussions about OTRS.org Subject: AW: [otrs] LDAP & Active Directory Hi Gary, Do you need excessiv data from the AD? We also have our customers =3D = authenticate against an AD but didn't had to import one customer in the = =3D Mysql DB. This is done automatically by OTRS if needed when a = Customer =3D log in first. There is a special parameter in the Config.pm which provides this =3D functionality: $Self->{"UserSyncLDAPMap"} =3D3D ... Make sure this is set to your values and not commented out. Kind regards Falko Zurell Head of Application Management I-D Media AG Ohlauer Strasse 43 D-10999 Berlin fon: +49 (0)30 - 2 59 47 - 357 fax: +49 (0)30 - 2 59 47 - 111 mobile: +49 (0)160 - 3 62 52 77 web: http://www.idmedia.com mail: [EMAIL PROTECTED] ----- Original Message ----- From: otrs-bounces Sent: 25.05.2006 09:55 To: <[email protected]> Subject: [otrs] LDAP & Active Directory Hi, Ok so I have OTRS installed on a suse Linux box and it all works fine, = =3D I've even got users authenticating against a Windows Active = Directory =3D ... Now the problem is, as I understand it even though you can authenticate = =3D against an LDAP server, you STILL need the users in the local MySql = DB =3D (right or wrong?) ... This isn't ideal, but also isn't the end of = the =3D world but my problem then is how do I do a mass import of users = (read: CUSTOMERS not ADMINS!) into the DB? I see there is one particular script that MAY help me (sync-ldap2db.pl) = =3D but there is no documentation on this so can anyone help me out at = all =3D as I am pulling my hair out right now!!! Any help at all would be greatly appreciated Gary _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f=3DFCr Ihr OTRS System? =3D3D> http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f=3DFCr Ihr OTRS System? =3D3Dhttp://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f=FCr Ihr OTRS System? =3D> http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f=FCr Ihr OTRS System? =3Dhttp://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
