Message: 2 Date: Fri, 26 May 2006 12:46:58 +0200 From: "ced" <[EMAIL PROTECTED]> Subject: [otrs] Fw: ticket from mail To: <[email protected]> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset="iso-8859-1"
Sorry, I want that the mail sended from a customer to [EMAIL PROTECTED] they come inserted automatically in the queue of otrs. How can i do? You have to carry out some configuration changes as given below: 1. Login as root user or admin user 2. Open Administrative menu 3. Under "Misc" menu option select "PostMaster POP3 Account" 4. Add your [EMAIL PROTECTED] id along with password for POP3 Account. Ensure that your setup is having a POP3 server. 5. Under "Despatching:" option, select "Despatching by Selected Queue" 6. Select the appropriate queue under "Queue:" That is all. It works. But there is one catch. If you are id., [EMAIL PROTECTED] is having old mails, then OTRS will try to pull the same and will try to acknowledge the same. This in turn triggers lots of mails. I don't know how to fix this problem. Thanks, Prafulla Kumar ----- Original Message ----- From: [EMAIL PROTECTED] To: User questions and discussions about OTRS.org Sent: Thursday, May 11, 2006 1:37 PM Subject: Re: [otrs] Fw: ticket from mail please dont write too much to describe your questions. we all love good riddles. couldnt you describe it with, hmmm, lets say six words? Li [EMAIL PROTECTED] schrieb am 11.05.2006 13:09:17: > Hi, > > how can automatic insert the ticket (with a script???) send from a mail to a > [EMAIL PROTECTED] into a list of my otrs ticket? > > > Thank > > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
