Bipin Das wrote:
Hi eveybody,
The outside customers sends emails to my OTRS system from various
emailIDs. The customers are not able to login through the
webinterface.
They use their email client or webmail or thirdparty emails
(yahoo,gmail)
to send their request. Whats my problem is I could not group them.
I can
receive their request and send the solutions to them successfully.
But I
could not set a search criteria for them. How can I solve this problem
Give the different users (with the different e-mail addresses) the
same CustomerID.
Nils.
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