From within the otrs account (in shell,) I am running the
PendingJobs.pl script, and when I look at the System Log, I see (in red,
nice touch, that!):
Fri Jun 16 18:45:04 2006 error OTRS-PendingJobs-10 Need StateID or
State!
Additionaly, from within the root shell, I get an email at about the
same time, that says:
rom [EMAIL PROTECTED] Fri Jun 16 18:45:06 2006
X-Original-To: [EMAIL PROTECTED]
From: [EMAIL PROTECTED] (Cron Daemon)
To: [EMAIL PROTECTED]
Subject: Cron <[EMAIL PROTECTED]> $HOME/bin/PendingJobs.pl >> /dev/null
X-Cron-Env: <[EMAIL PROTECTED]>
X-Cron-Env: <SHELL=/bin/sh>
X-Cron-Env: <HOME=/usr/share/otrs>
X-Cron-Env: <PATH=/usr/bin:/bin>
X-Cron-Env: <LOGNAME=otrs>
Date: Fri, 16 Jun 2006 18:45:06 -0700 (PDT)
Error: Config.pm No value for 'TimeZone' in Config.pm found!
Error: Config.pm No value for 'LogSystemCacheSize' in Config.pm found!
Error: Config.pm No value for 'TimeZone' in Config.pm found!
Error: Config.pm No value for 'Database::Type' in Config.pm found!
Error: Config.pm No value for 'Database::Type' in Config.pm found!
Error: Config.pm No value for 'Database::Limit' in Config.pm found!
Error: Config.pm No value for 'Database::DirectBlob' in Config.pm found!
Error: Config.pm No value for 'Database::Attribute' in Config.pm found!
Error: Config.pm No value for 'Database::QuoteSingle' in Config.pm found!
Error: Config.pm No value for 'Database::QuoteBack' in Config.pm found!
Error: Config.pm No value for 'User::PreferencesModule' in Config.pm found!
Error: Config.pm No value for 'CustomerUser1' in Config.pm found!
Error: Config.pm No value for 'CustomerUser2' in Config.pm found!
Error: Config.pm No value for 'CustomerUser3' in Config.pm found!
Error: Config.pm No value for 'CustomerUser4' in Config.pm found!
Error: Config.pm No value for 'CustomerUser5' in Config.pm found!
Error: Config.pm No value for 'CustomerUser6' in Config.pm found!
Error: Config.pm No value for 'CustomerUser7' in Config.pm found!
Error: Config.pm No value for 'CustomerUser8' in Config.pm found!
Error: Config.pm No value for 'CustomerUser9' in Config.pm found!
Error: Config.pm No value for 'CustomerUser10' in Config.pm found!
Error: Config.pm No value for 'SendmailBcc' in Config.pm found!
Error: Config.pm No value for 'Sendmail' in Config.pm found!
Error: Config.pm No value for 'SendmailBcc' in Config.pm found!
Error: Config.pm No value for 'Ticket::CustomModule' in Config.pm found!
Error: Config.pm No value for 'User::PreferencesModule' in Config.pm found!
ERROR: OTRS-PendingJobs-10 Perl: 5.8.4 OS: linux Time: Fri Jun 16
18:45:04 2006
Message: Need StateID or State!
Traceback (5325):
Module: Kernel::System::Ticket::StateSet (v1.194) Line: 2704
Module: /usr/share/otrs/bin/PendingJobs.pl (v1.18) Line: 89
ERROR: OTRS-PendingJobs-10 Perl: 5.8.4 OS: linux Time: Fri Jun 16
18:45:04 2006
Message: Need StateID or State!
Traceback (5325):
Module: Kernel::System::Ticket::StateSet (v1.194) Line: 2704
Module: /usr/share/otrs/bin/PendingJobs.pl (v1.18) Line: 89
ERROR: OTRS-PendingJobs-10 Perl: 5.8.4 OS: linux Time: Fri Jun 16
18:45:04 2006
Message: Need StateID or State!
Traceback (5325):
Module: Kernel::System::Ticket::StateSet (v1.194) Line: 2704
Module: /usr/share/otrs/bin/PendingJobs.pl (v1.18) Line: 89
ERROR: OTRS-PendingJobs-10 Perl: 5.8.4 OS: linux Time: Fri Jun 16
18:45:04 2006
Message: Need StateID or State!
Traceback (5325):
Module: Kernel::System::Ticket::StateSet (v1.194) Line: 2704
Module: /usr/share/otrs/bin/PendingJobs.pl (v1.18) Line: 89
ERROR: OTRS-PendingJobs-10 Perl: 5.8.4 OS: linux Time: Fri Jun 16
18:45:04 2006
Message: Need StateID or State!
Traceback (5325):
Module: Kernel::System::Ticket::StateSet (v1.194) Line: 2704
Module: /usr/share/otrs/bin/PendingJobs.pl (v1.18) Line: 89
ERROR: OTRS-PendingJobs-10 Perl: 5.8.4 OS: linux Time: Fri Jun 16
18:45:04 2006
Message: Need StateID or State!
Traceback (5325):
Module: Kernel::System::Ticket::StateSet (v1.194) Line: 2704
Module: /usr/share/otrs/bin/PendingJobs.pl (v1.18) Line: 89
Error: Config.pm No value for 'Ticket::HookDivider' in Config.pm found!
Error: Config.pm No value for 'Ticket::SubjectCleanAllNumbers' in
Config.pm found!
Error: Config.pm No value for 'Ticket::SubjectCleanAllNumbers' in
Config.pm found!
Error: Config.pm No value for 'Ticket::HookDivider' in Config.pm found!
Error: Config.pm No value for 'Ticket::SubjectCleanAllNumbers' in
Config.pm found!
Error: Config.pm No value for 'Ticket::SubjectCleanAllNumbers' in
Config.pm found!
Error: Config.pm No value for 'Ticket::HookDivider' in Config.pm found!
Error: Config.pm No value for 'TimeZone' in Config.pm found!
Error: Config.pm No value for 'Ticket::EventModulePost' in Config.pm found!
Error: Config.pm No value for 'Ticket::EventModulePost' in Config.pm found!
I think that the "No value for" error messages are due to something that
I did (and cannot remember) with Config.pm. It is my understanding that
Config.pl "calls" default.pl which supplies these values, but I cannot
see how I broke that link.
Steve
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