Alex, > I think you can set the customer-maildomain with just one > Postmaster Filter as Customer#. > > Search for: > Header1: From Value: .+@(.+) Perhaps you have to mask the @ as \@ > > Set as: > Header1: X-OTRS-CustomerNo Value: [***]
That's pretty cool - it would be nice to be able to remove the trailing ">" from the mail domain but I think it might be good enough for now -- now I'll investigate the GenericAgent modules ... > I didn't ever try it - perhaps you have to modify it kindly. > > If just the mail-domain isn't sufficient for you, you could > set @[***] and run a generic agent every x minutes searching > for customerno with ^@(.+) and replaces it with the proper > company name looked up in the db-table you described. This > can be done by a self-written GenericAgent-module. > > Bye, Alex > > p.s. > I never used customer-groups. Check out this stanard-feature > of OTRS, but I think it doesn't suit your needs. > > > > > > Thanks again for your help. > > > > Marcus > > Your welcome, Alex > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
