Fridtjof Busse wrote:
1. Is there a way to forward a ticket you opened directly to another
OTRS-user (e.g. only he can answer the question)? Or can I only put a
note to the ticket and put it back into the queue, hoping the right
person locks it?
Yes, you can. If you've locked a ticket you update the owner of that
ticket.
2. Is there a way to show all finished (i.e. closed) tickets in a
specific queue without using the search-function? There are quite a
few
users that asked me how they could see the tickets their colleagues
closed to get an overview over the asked questions. They find the
search-function too complex.
You can save searches, so you could probably create a predefined
search to display what they're looking for.
Nils Breunese.
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