Hi there - I am just new to the system - and after going through the demo, it looks pretty good! I have looked at many PHP specific help desks, and while they have the features I am looking for, the support is, shall we say, a bit lacking!
So, after seeing that there is an active mailing list for this solution, I am very happy! :) Enough ego stroking. I took a peek at the documentation and the archives, and I could not find a quick answer to this, and no search feature for the archives. I am looking for a way to have a ticket created directly from my own web based form. With other ticketing solutions, I have had to post the form to an email, which was them imported as a ticket. The problem with that has been getting the proper email address for the customer into the ticket. Other solutions seem to take mail headers other than the "From:" header as the email address, and they automatically set statuses and such. I am looking for a way of getting more control over that process. I want to determine status by a subject selected by the customer, set priority by information entered into the form, etc. So, bottom line, is there any kind of API for creating a ticket from another form external to the OTRS system? Or even an architecture document for how a ticket is created (short of browsing the code, I am not so hot on perl, and frankly there is not time in the budget to figure out all of those details.) If someone could point me in the direction, I am sure that this is something that has at least been discussed before.. :) TIA! -- Cheers Mike Morton **************************************************** * * Tel: 905-465-1263 * Email: [EMAIL PROTECTED] * **************************************************** _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
