Hi, 1. While closing a call there is an option for selecting Internal Note, External Note and Report. I am not able understand exactly how to make use of this functionality. I request some to tell me about the difference between each one of them.
2. After closing a ticket, is it possible to send the contents recorded in "text area" of closing ticket menu to requester, agent and queue owner. Regards, Prafulla Kumar _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
