[otrs] followup after close !

[Jennifer Valdez]

I believe that in admin under "Queue & Responses" if you click on "Queue" you can set the follow up option for the queue to "possible", which re-opens the ticket. If you set it to "reject" it will no longer cause the ticket to be re-opened. Hope this helps! Jennifer Valdez  Subject: [otrs] Fwd: followup after close ! To: otrs@otrs.org Precedence: list MIME-Version: 1.0 References: <[EMAIL PROTECTED]> In-Reply-To: <[EMAIL PROTECTED]> Reply-To: "User questions and discussions about OTRS.org" <otrs@otrs.org> Message-ID: <[EMAIL PROTECTED]> Content-Type: multipart/alternative; boundary="----=_Part_17668_28238209.1153183223303" Message: 5 since i never reeceived a reply the first time, i'll try again ! > > >hi all >is it possible to NOT allow a closed ticket to be re-opened after being closed ? >why ? >i'm trying to get around the problem of users replying with a "thank you" after a ticket has been successfully closed. > > > i-bin/listinfo/otrs

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