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Hi I have set up OTRS V2.0.4 using a MySQL Backend. This
seems to work fine when using the Customer search, but when I go to
Phone-Ticket or Email-Ticket, I can search the user again, but when I select
take this user, all other information is passed back OK, but I am seeing the
From: address filled with the wrong information i.e. not an email address. Does anyone know what fields I should setup in the config.pm
(as the UserEmail information is not what is passed) if what $Data{} field I
should use in the AgentTicketPhoneNew.dtl ????? Thanks in advance… |
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