Hi,
I would like to change the Priority Setting in OTRS, or better to say the meaning of each priority. In addition, I would like to add Priorities to the system. I that possible?
it's possible but not trivial. ;-) we had the requirement to change the priorities from a scale of 5 to a scale of three and I remember that I had to make some adjustments in the actual code besides changing the table 'ticket_priority' regards, peter -- ----------------------------------------------- Peter Mayr mailto: [EMAIL PROTECTED] _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
