My setup is as follows:
Groups:
Technology Group
Maintanence Group
Roles:
Helpdesk Admins
Rights are: RW ADMIN
RW FAQ
RW STATS
RW Technology Group
RW Users
IT STAFF
Rights are: RW Technology Group
Maintenance Admins
Rights are: RW Maintenance Group
Maintenance Staff
Rights are: RW Maintenance Group
Then I have two queues:
Technology Requests owned by Technology Group and Maintenance Requests owned by
Maintenance Group
Anyway everyone in the technology groups seem to receive e-mails but no one in
the Maintenance Group receives e-mails. Please help!!!!
David Sugar
Administrative Technology Coordinator
The Boys' Latin School of Maryland
822 West Lake Avenue
Baltimore, MD 21211
410-377-5192 x.
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