I have defined several queues on my OTRS 2.0.4 server.
For DNS requests, WEB services, new install.
Users are normally supposed to handle only the requests they are responsible for, DNS,WEB,install,etc.
I accept requests send by e-mail.
And I would like if there is a way to automatically direct the requests, coming by e-mail, to the correct queue?
Many thanks in advances
Andre
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
