Seems possible by configure
PopMasterFilter to redirect mail where subject is ^DNS to the DNS_DHCP queue !!
From admin OTRS screen
Adm>divers > Postmastefilter
En-tete 1 (header 1 ?) Subject Value ^DNS
Assing En-tets 1 vallue DNS_DHCP
First test positive,
CU
AndreBottom of Form 2
______________________________________________
From: Her, Andre
Sent: donderdag 17 augustus 2006 9:33
To: 'User questions and discussions about OTRS.org'
Subject: Is there a way to specify a queue when sending e-mail?
I have defined several queues on my OTRS 2.0.4 server.
For DNS requests, WEB services, new install.
Users are normally supposed to handle only the requests they are responsible for, DNS,WEB,install,etc.
I accept requests send by e-mail.
And I would like if there is a way to automatically direct the requests, coming by e-mail, to the correct queue?
Many thanks in advances
Andre
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