Hi Peter
Quoting Peter van Beugen <[EMAIL PROTECTED]>:
>
> Maybe you can add a variable like <OTRS_CUSTOMER_EMAIL[5]> to the config
> option:
> $Self->{'Ticket::Frontend::NoteText'} = ";
Still doesn't work, I thought of that too. Although I'm not a perl
expert either (in fact I know nothing about perl), I suppose some
of the text replacement code (as e.g. for the notifications) would
be needed.
> I tried it once, but it didn't work.
> But it can be, that I did not config it the right way...
> I'm not a Perl expert.
>
> Otherwise it would be a nice feature to add to the new OTRS 2.1 ??
Having looked at 2.1 in detail, I don't think there are plans for
that. Most people would not use it anyway. For us, its essential
that no emails are sent out, as we have sensitive information in
the tickets from time to time. Thats why I'm trying to "abuse"
and enhance the note features...
cheers, Patrick
> -----Oorspronkelijk bericht-----
> Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Patrick
> Hofmann
> Verzonden: maandag 28 augustus 2006 10:31
> Aan: [email protected]
> Onderwerp: [otrs] Insert initial tickettext/email to note
>
> Hi there
>
> We are currently integrating OTRS 2.0.4 into our customer portal.
> Almost everything works as expected, however, right now there
> is one thing we are not able to do. Manuals and mailinglists
> checked, found nothing.
>
> What I would like to do is to insert the original mail, or better,
> the text of the last article/ticket into a note automatically
> (similar behaviour like when using 'empty answer' link to
> create an email followup) IMO I have to patch AgentTicketNote.pm
> to achieve what I want, was already checking AgentTicketEmail.pm
> and would more or less know how to do it. However, might break
> something that way.
>
> Anyone out there already done that? any help/pointer appreciated.
>
> kind regards, Patrick
--
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