Hi ,
Is it possible to remove the "Re:Ticket#" when replying from only
certain tickets , the reason is , we have another company who uses a
call logging system as well , which in turn adds its own Call nr , now
it seems OTRS is interfering with the subject line (which needs to be
kept intact for some reason).
I know it is impossible to not assign a ticket to an incoming email , I
also looked at Filtering rules , but there is no indication of this
being possible.
Has anyone come across such an unique problem/solution?
Any help suggestions will be greatly appreciated.
Daniel
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/
