Hello, On Wed, Aug 30, 2006 at 11:21:47AM +0200, Benoit Brizion wrote: > In fact, agents receive notifications only if one agent changes the > owner of one ticket (the new owner receives an email notification). > In the other cases (creation of a ticket, changes of the status of a > ticket, ...), there are no email notification sent to the agents in > the same queue or to the owner of the ticket.
Sending these notifications may be activatet by every agent himself via
the preferences dialog.
regards
Henning
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Henning Oschwald
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