Alan McKeown wrote:
We have a number of different clients in OTRS, some are 24hr support others have different hours. Is it possible to set a working time per customer? >From what I have seen so far it appears that there is a global working time hour’s setup.
The working hours you set are for your agents, not for your customers. Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
