Alan McKeown wrote:
When I add notes to a ticket there is a selection box which gives 3
options
Note-external, note-internal and note-report. Is it possible to
change/add to this list. I want to add entries such as ‘waiting on
customer’
Why not click the Pending link on a ticket when you want to add to a
ticket that you're waiting and choose 'pending reminder' as the state
there? However, it is indeed possible to add your own custom states.
Just read the docs: http://doc.otrs.org/2.0/en/html/c1525.html
Nils Breunese._______________________________________________
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