Peter Sereinigg wrote:
1.) Is there a possibility to send automaticly an email WITH LOGIN
DATAS amd password after a supportrequest.
- Reply with eMail works fine - but how can i send in this reply
with a password?
is there any plugin i should install
The passwords are stored as hashes in the database, so it is
impossible to retrieve passwords from the system. If a customer
forgets his password, you will have to reset the password.
2.) Can i map incomming eMails using the domain to a certain
customer? - otherwise each eMail gets a customer and has to be
sorted manualy?
I don't believe you can use wildcards ([EMAIL PROTECTED]), but you can
create multiple customers (each with their own email address) and
give them the same Customer ID, so all tickets will be grouped under
the same customer.
Nils Breunese.
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