Hi list,
I am trying to set a default phone new note in OTRS 2.04. in the Agent
phone form.
That looks like this
<start>
Problem description:
Action Requested:
Customer mood:
<end>
Under Sysconfig I find
Frontend::Agent::Ticket::ViewPhoneNew
TicketFrontEnd::ViewPhoneNew
An enter
$Text{"Problem description:\nAction Requested\nCustomer mood:\n"}
And OTRS displays <Problem description:\nAction Requested\nCustomer
mood:\n> in one line on the Agent Phone view.
I tried \r instead of \n and various other things to no avail.
Do I miss something ?
Can anybody tell me how to achieve this ?
TIA
Paul
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