Be sure to configure and scedule the unlock cron job.
Check, if the cron job works.
Greetings
Matthias Wegner
[EMAIL PROTECTED] wrote:
What am I missing?
Admin -> Queue ->
Unlock timeout (minutes): 5 0 = no unlock - 1 day = 1440 minutes
This should set all tickets with the status locked to unlock after 5 minutes?
Is there another setting that must be taken into consideration here?
Vielen Dank,
Shawn Beasley
Support - IT
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