I have found it. When a ticket in a sub-queue should be automatically unlocked, then the parent (main) queue may not have a value of 0 minutes (unlimited). That was easy :=)
Vielen Dank, Shawn Beasley Support - IT LPID LPI000077664 VERIFICATION NUMBER 3vk4xshbx6 LPIC - 1 (pruefen) Cargo Future Communications GmbH -----Ursprüngliche Nachricht----- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Matthias Wegner Gesendet: Freitag, 8. September 2006 09:23 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] Automatic Unlock? Be sure to configure and scedule the unlock cron job. Check, if the cron job works. Greetings Matthias Wegner [EMAIL PROTECTED] wrote: > What am I missing? > > Admin -> Queue -> > > > Unlock timeout (minutes): 5 0 = no unlock - 1 day = 1440 minutes > > This should set all tickets with the status locked to unlock after 5 minutes? > > Is there another setting that must be taken into consideration here? > > Vielen Dank, > > Shawn Beasley > Support - IT > LPID LPI000077664 > VERIFICATION NUMBER 3vk4xshbx6 > > LPIC - 1 > > Cargo Future Communications GmbH > Geb. 1335 > 55483 Hahn-Flughafen > > Tel. +49 6543 983 113 > Fax +49 6543 983 119 > Mobil: +49 151 12 12 8934 > Email: [EMAIL PROTECTED] > Web: http://www.cfc-callcenter.de > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > =http://www.otrs.com/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
