Also, in the future please post this in the discussion lists.
Regards,
Andy
On 9/10/06 11:36 PM, "Yosua Winata" <[EMAIL PROTECTED]> wrote:
Hi Andy,
My name is yosua.
I have a few trouble in auto response in OTRS 2.0.4.
Please help me, if you can solve my problem.
The default, otrs automatically sending auto response with subject <default_reply>:
Re: [Ticket#ticket_id] [<OTRS_CUSTOMER_SUBJECT[20]>]
I have a few trouble to remove tag [Ticket#ticket_id].
So finally, text in subject field, should like this:
Re: [<OTRS_CUSTOMER_SUBJECT[20]>]
How is a way to remove [Ticket#ticket_id], because in subject field if Re: [Ticket#ticket_id] [<OTRS_CUSTOMER_SUBJECT[20]>] is showed, the subject field is too long. I have tried, and so far i don't have any solution, thanks before.
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