Hello,
I would like to track the satisfaction of our customers with the
support. I would like to send customers whose ticket has been closed an
email with a link to a short questionnaire where they can rate the agent.
By the way, it would be great if OTRS offered this kind of functionality
in house. It would fit well into the statistics area for output. But its
probably a major issue.
I would build a separate application which tracks the answers and saves
them to the database. The question is, how can I send a properly
formatted email to the user?
I thought of setting up a GenericAgent which acts hourly on closed
tickets. It would run the command sendmail.sh, which in turn would call
a script on my app using wget which sends out the email. Since command
is passed the TicketID I can use that for identifiying the customer
(passing the email would be much easier).
Sounds realistic?
Thanks
Jan
--
Jan Miczaika
Co-Founder, Hitflip
Tel +49-221-272407-27 (Cologne Office)
Tel +49-261-6509-263 (Koblenz Office)
Mob +49-173-3092638
--
Jan Miczaika
Co-Founder, Hitflip
Tel +49-221-272407-27 (Cologne Office)
Tel +49-261-6509-263 (Koblenz Office)
Mob +49-173-3092638
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/
