Hi Ronn,
Ronald Naranjo schrieb:
it is the first time installing otrs,
but i got a error when recibing mails,
the folowing error is displayed when execute /otrs/bin/PostMasterPOP3.pl
i also I had changed my status in spanish, (eg nuevo, pendiente)
That's exactly the explanation.
Problem:
OTRS is configured to use the state "new" when receiving mails through
PostMasterPOP3. But your installation does no longer know the state new
due to your status-changes.
Solution:
1a) Undo the status-changes.
1b) Edit the status within the spanish-translation-file
~/Kernel/Language/es.pm
or
2a) Leave the status as it is now.
2b) Adjust PostmasterDefaultState and many other settings (new
mail-ticket, new phone-ticket, new customer-gui-ticket, ...)
Not that you also have to do this if you changed the queue-names raw and
postmaster.
the error is:
Message 1/1 ([EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>)
ERROR: OTRS-PM3-10 Perl: 5.8.3 OS: linux Time: Tue Sep 19 05:36:54 2006
Message: No StateID for 'new'!!!
Traceback (4188):
Module: Kernel::System::Ticket::TicketCreate (v1.194) Line: 342
Module: Kernel::System::PostMaster::NewTicket::Run (v1.52) Line: 162
Module: Kernel::System::PostMaster::Run (v1.52) Line: 239
Module: main::FetchMail (v1.17) Line: 198
Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.17) Line: 126
ERROR: OTRS-PM3-10 Perl: 5.8.3 OS: linux Time: Tue Sep 19 05:36:54 2006
Message: Need TicketID!
Traceback (4188):
Module: Kernel::System::Ticket::Article::ArticleCreate (v1.94) Line: 84
Module: Kernel::System::PostMaster::NewTicket::Run (v1.52) Line: 208
Module: Kernel::System::PostMaster::Run (v1.52) Line: 239
Module: main::FetchMail (v1.17) Line: 198
Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.17) Line: 126
ERROR: OTRS-PM3-10 Perl: 5.8.3 OS: linux Time: Tue Sep 19 05:36:54 2006
Message: Need TicketID!
Traceback (4188):
Module: Kernel::System::Ticket::StateSet (v1.194) Line: 2687
Module: Kernel::System::PostMaster::NewTicket::Run (v1.52) Line: 231
Module: Kernel::System::PostMaster::Run (v1.52) Line: 239
Module: main::FetchMail (v1.17) Line: 198
Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.17) Line: 126
ERROR: OTRS-PM3-10 Perl: 5.8.3 OS: linux Time: Tue Sep 19 05:36:55 2006
Message: Can't process email with MessageID
<<[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>>>! Please create a
bug report with this email (var/spool/) on http://bugs.otrs.org/!
Traceback (4188):
Module: Kernel::System::PostMaster::NewTicket::Run (v1.52) Line: 236
Module: Kernel::System::PostMaster::Run (v1.52) Line: 239
Module: main::FetchMail (v1.17) Line: 198
Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.17) Line: 126
Connection to mail.righttek.com closed.
thanks in advance for your help
Ronn
Bye, Alex
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/
