Well, I tried what you said, and the user can login with the mail address. The problem is that they don't see any tickets !
As I use also LDAP for the customer database backend (on the AgentTicket Form), I think I have to coordinate the twice things, but I don't know how to do it.
I had a look in the Ticket table and I've noticed that the customer_id and the customer_user_id are used to list the tickets by customer. But if I make changes in the table it doesn't work...
Pour : "User questions and discussions about OTRS.org" <[email protected]>
De : Alexander Scholler <[EMAIL PROTECTED]>
Envoyé par : [EMAIL PROTECTED]
Date : 20/09/2006 07:06AM
Objet : Re: [otrs] LDAP Customer Backend Authentification Question
Hi,
[EMAIL PROTECTED] schrieb:
> I use LDAP to let my customers authentificate in the system.
>
> My users have to enter their userid and i'd prefer that they have to
> enter their mail address. How can I achieve this ?
$Self->{'Customer::AuthModule::LDAP::UID'} = 'mail';
$Self->{CustomerUser} = {
# ...
CustomerKey => 'mail',
# ...
}
# optional
$Self->{'Customer::AuthModule::LDAP::UserSuffix'} = '@yourmaildomain.tld';
(That works fine on our installation.)
I think that the OTRS-login-name of the customer (you wish to use the
mail-address) must be identical to the unique Identification of the
customer (CustomerKey) within OTRS. I think you can not do any mapping like
1) login with mail-adress,
2) map mail-address to uid and use customer-uid within OTRS
>
> Thanks in advance
> Franck
Bye, Alex
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