I understand that the old tickets may become "invisible" after the change. But I tried to create the new tickets and the user don't see them even if the contents of the two fields customer_id and customer_user_id are different.
May be I missed something...
Pour : "User questions and discussions about OTRS.org" <[email protected]>
De : Alexander Scholler <[EMAIL PROTECTED]>
Envoyé par : [EMAIL PROTECTED]
Date : 20/09/2006 10:36AM
Objet : Re: Réf. : Re: [otrs] LDAP Customer Backend Authentification Question
Hi Franck,
[EMAIL PROTECTED] schrieb:
> Well, I tried what you said, and the user can login with the mail
> address. The problem is that they don't see any tickets !
>
> As I use also LDAP for the customer database backend (on the AgentTicket
> Form), I think I have to coordinate the twice things, but I don't know
> how to do it.
As written before, you have to set
>> $Self->{CustomerUser} = {
>> # ...
>> CustomerKey => 'mail',
>> # ...
>> }
to tell OTRS to use the mail-address as unique customer id.
Note that through your switch of identification from uid to mail, your
OTRS-data perhaps may get inconsistent. But I think not in such a way
that you shall not switch the customer-identification.
>
> I had a look in the Ticket table and I've noticed that the customer_id
> and the customer_user_id are used to list the tickets by customer. But
> if I make changes in the table it doesn't work...
It works, believe me - you made some other mistake.
Bye, Alex
>
>
> [EMAIL PROTECTED] a écrit : -----
>
> Pour : "User questions and discussions about OTRS.org" <[email protected]>
> De : Alexander Scholler <[EMAIL PROTECTED]>
> Envoyé par : [EMAIL PROTECTED]
> Date : 20/09/2006 07:06AM
> Objet : Re: [otrs] LDAP Customer Backend Authentification Question
>
> Hi,
>
> [EMAIL PROTECTED] schrieb:
> > I use LDAP to let my customers authentificate in the system.
> >
> > My users have to enter their userid and i'd prefer that they have to
> > enter their mail address. How can I achieve this ?
>
> $Self->{'Customer::AuthModule::LDAP::UID'} = 'mail';
> $Self->{CustomerUser} = {
> # ...
> CustomerKey => 'mail',
> # ...
> }
>
> # optional
> $Self->{'Customer::AuthModule::LDAP::UserSuffix'} =
> '@yourmaildomain.tld';
>
> (That works fine on our installation.)
>
> I think that the OTRS-login-name of the customer (you wish to use the
> mail-address) must be identical to the unique Identification of the
> customer (CustomerKey) within OTRS. I think you can not do any
> mapping like
> 1) login with mail-adress,
> 2) map mail-address to uid and use customer-uid within OTRS
>
> >
> > Thanks in advance
> > Franck
>
> Bye, Alex
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