Hi Franck,
I can't follow your Config.pm
* You defined twice $Self->{CustomerUser}
* In both, $Self->{CustomerUser} and
$Self->{'Customer::AuthModule::LDAP...
you use uid instead of mail.
With a quick view over your config, I suggest the following on lines:
272: CustomerKey => 'mail',
216: $Self->{'Customer::AuthModule::LDAP::UID'} = 'mail';
110-171: delete these lines
That could result in the fact that
* customers can login with their mail-address instead of uid
* can view NEW created tickets
Further, you have to do the discribed DB-changes to include the old
tickets...
Bye, Alex
[EMAIL PROTECTED] schrieb:
Please find attached the config.pm file. We are running OTRS on a
windows 2003 server using the full package installation, ruuning on a
mysql database.
[EMAIL PROTECTED] a écrit : -----
Pour : "User questions and discussions about OTRS.org" <[email protected]>
De : Alexander Scholler <[EMAIL PROTECTED]>
Envoyé par : [EMAIL PROTECTED]
Date : 20/09/2006 02:51PM
Objet : Re: Réf. : Re: Réf. : Re: [otrs] LDAP Customer Backend
Authentification Question
Hi, post some details: your configuration, ...
[EMAIL PROTECTED] schrieb:
> I understand that the old tickets may become "invisible" after the
> change. But I tried to create the new tickets and the user don't see
> them even if the contents of the two fields customer_id and
> customer_user_id are different.
>
> May be I missed something...
>
> [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> a
écrit :
> -----
>
> Pour : "User questions and discussions about OTRS.org"
<[email protected]>
> De : Alexander Scholler <[EMAIL PROTECTED]>
> Envoyé par : [EMAIL PROTECTED]
> Date : 20/09/2006 10:36AM
> Objet : Re: Réf. : Re: [otrs] LDAP Customer Backend
Authentification
> Question
>
> Hi Franck,
>
> [EMAIL PROTECTED] schrieb:
> > Well, I tried what you said, and the user can login with
the mail
> > address. The problem is that they don't see any tickets !
> >
> > As I use also LDAP for the customer database backend (on the
> AgentTicket
> > Form), I think I have to coordinate the twice things, but
I don't
> know
> > how to do it.
>
>
> As written before, you have to set
> >> $Self->{CustomerUser} = {
> >> # ...
> >> CustomerKey => 'mail',
> >> # ...
> >> }
> to tell OTRS to use the mail-address as unique customer id.
>
> Note that through your switch of identification from uid to
mail, your
> OTRS-data perhaps may get inconsistent. But I think not in
such a way
> that you shall not switch the customer-identification.
>
> >
> > I had a look in the Ticket table and I've noticed that the
> customer_id
> > and the customer_user_id are used to list the tickets by
> customer. But
> > if I make changes in the table it doesn't work...
>
> It works, believe me - you made some other mistake.
>
> Bye, Alex
>
> >
> >
> > [EMAIL PROTECTED] a écrit : -----
> >
> > Pour : "User questions and discussions about OTRS.org"
> <[email protected]>
> > De : Alexander Scholler <[EMAIL PROTECTED]>
> > Envoyé par : [EMAIL PROTECTED]
> > Date : 20/09/2006 07:06AM
> > Objet : Re: [otrs] LDAP Customer Backend Authentification
> Question
> >
> > Hi,
> >
> > [EMAIL PROTECTED] schrieb:
> > > I use LDAP to let my customers authentificate in
the system.
> > >
> > > My users have to enter their userid and i'd prefer that
> they have to
> > > enter their mail address. How can I achieve this ?
> >
> > $Self->{'Customer::AuthModule::LDAP::UID'} = 'mail';
> > $Self->{CustomerUser} = {
> > # ...
> > CustomerKey => 'mail',
> > # ...
> > }
> >
> > # optional
> > $Self->{'Customer::AuthModule::LDAP::UserSuffix'} =
> > '@yourmaildomain.tld';
> >
> > (That works fine on our installation.)
> >
> > I think that the OTRS-login-name of the customer (you
wish to
> use the
> > mail-address) must be identical to the unique
Identification
> of the
> > customer (CustomerKey) within OTRS. I think you can
not do any
> > mapping like
> > 1) login with mail-adress,
> > 2) map mail-address to uid and use customer-uid within
OTRS
> >
> > >
> > > Thanks in advance
> > > Franck
> >
> > Bye, Alex
> > _______________________________________________
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> > Archive: http://lists.otrs.org/pipermail/otrs
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http://lists.otrs.org/cgi-bin/listinfo/otrs
> > Support orr consulting for your OTRS system?
> > => http://www.otrs.com/
> >
> >
> >
> >
>
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