Hi Vladimir, you have to distinguish between * customer notifications + send on activities of the agent on the ticket like queue-changes + configured within queue-configuration * auto responses + send as reply on incoming mails from the customer + configured within auto responses<->queue
Both don't need any cronjobs to work. Just activate within Admin-GUI. See docs for more details! Bye, Alex Vladimir Chebotarev schrieb:
Hello, otrs. Sorry for my english. OTRS do not send autonotification to customer. In options, autonotifications enable, ticket properly do active, notification automatic send to otrs user, but not send to customer. How i may fix it problem?
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