Hi Franck,
modify from
Map => [
[ 'UserLogin', 'Username', 'uid', 1, 1,
'var', '', 0 ],
to
[ 'UserLogin', 'Username', 'mail', 1, 1,
'var', '', 0 ],
within $Self->{CustomerUser}.
I think that's it.
FYI: I wrote the following before I noticed the above described
misconfiguration.
...
It's quite difficult to do analysis from far away ;-)
[EMAIL PROTECTED] schrieb:
Hi,
I did what you suggested.
When creating a new ticket, I can choose the customer and the customer
number is the mail address.
The customer can login with his mail address.
But he don't see any tickets.
Two reasons :
- the fied customer_user_id is always the uid (put by the CreateTicket),
not the mail address
That must not be! The customer-mail-address has to be stored in
ticket.customer_user_id. Otherwise, the ticket is not recognized of
belonging to the customer who is logged in with his mail-address.
- Even if I change the fields in the ticket table, the customer don't
see his tickets.
Find attached my new config.pm.
Looks good.
Login as customer and watch your logfile.
On my system, I get
[Thu Sep 21 12:16:24
2006][Notice][Kernel::System::CustomerAuth::LDAP::Auth] CustomerUser:
[EMAIL PROTECTED] authentification ok
I think this means that the customer is managed with his mail-address as
ID within the Customer-WebGUI.
I'm stucked !!!
[EMAIL PROTECTED] a écrit : -----
Pour : "User questions and discussions about OTRS.org" <[email protected]>
De : Alexander Scholler <[EMAIL PROTECTED]>
Envoyé par : [EMAIL PROTECTED]
Date : 21/09/2006 06:54AM
Objet : Re: Réf. : Re: Réf. : Re: Réf. : Re: [otrs] LDAP Customer
Backend Authentification Question
Hi Franck,
I can't follow your Config.pm
* You defined twice $Self->{CustomerUser}
* In both, $Self->{CustomerUser} and
$Self->{'Customer::AuthModule::LDAP...
you use uid instead of mail.
With a quick view over your config, I suggest the following on lines:
272: CustomerKey => 'mail',
216: $Self->{'Customer::AuthModule::LDAP::UID'} = 'mail';
110-171: delete these lines
That could result in the fact that
* customers can login with their mail-address instead of uid
* can view NEW created tickets
Further, you have to do the discribed DB-changes to include the old
tickets...
Bye, Alex
[EMAIL PROTECTED] schrieb:
> Please find attached the config.pm file. We are running OTRS on a
> windows 2003 server using the full package installation, ruuning
on a
> mysql database.
>
>
> [EMAIL PROTECTED] a écrit : -----
>
> Pour : "User questions and discussions about OTRS.org"
<[email protected]>
> De : Alexander Scholler <[EMAIL PROTECTED]>
> Envoyé par : [EMAIL PROTECTED]
> Date : 20/09/2006 02:51PM
> Objet : Re: Réf. : Re: Réf. : Re: [otrs] LDAP Customer Backend
> Authentification Question
>
>
> Hi, post some details: your configuration, ...
>
>
> [EMAIL PROTECTED] schrieb:
> > I understand that the old tickets may become "invisible"
after the
> > change. But I tried to create the new tickets and the user
don't see
> > them even if the contents of the two fields customer_id and
> > customer_user_id are different.
> >
> > May be I missed something...
> >
> > [EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]> a
> écrit :
> > -----
> >
> > Pour : "User questions and discussions about OTRS.org"
> <[email protected]>
> > De : Alexander Scholler <[EMAIL PROTECTED]>
> > Envoyé par : [EMAIL PROTECTED]
> > Date : 20/09/2006 10:36AM
> > Objet : Re: Réf. : Re: [otrs] LDAP Customer Backend
> Authentification
> > Question
> >
> > Hi Franck,
> >
> > [EMAIL PROTECTED] schrieb:
> > > Well, I tried what you said, and the user can login
with
> the mail
> > > address. The problem is that they don't see any
tickets !
> > >
> > > As I use also LDAP for the customer database
backend (on the
> > AgentTicket
> > > Form), I think I have to coordinate the twice
things, but
> I don't
> > know
> > > how to do it.
> >
> >
> > As written before, you have to set
> > >> $Self->{CustomerUser} = {
> > >> # ...
> > >> CustomerKey => 'mail',
> > >> # ...
> > >> }
> > to tell OTRS to use the mail-address as unique
customer id.
> >
> > Note that through your switch of identification from
uid to
> mail, your
> > OTRS-data perhaps may get inconsistent. But I think not in
> such a way
> > that you shall not switch the customer-identification.
> >
> > >
> > > I had a look in the Ticket table and I've noticed
that the
> > customer_id
> > > and the customer_user_id are used to list the
tickets by
> > customer. But
> > > if I make changes in the table it doesn't work...
> >
> > It works, believe me - you made some other mistake.
> >
> > Bye, Alex
> >
> > >
> > >
> > > [EMAIL PROTECTED] a écrit : -----
> > >
> > > Pour : "User questions and discussions about
OTRS.org"
> > <[email protected]>
> > > De : Alexander Scholler
<[EMAIL PROTECTED]>
> > > Envoyé par : [EMAIL PROTECTED]
> > > Date : 20/09/2006 07:06AM
> > > Objet : Re: [otrs] LDAP Customer Backend
Authentification
> > Question
> > >
> > > Hi,
> > >
> > > [EMAIL PROTECTED] schrieb:
> > > > I use LDAP to let my customers authentificate in
> the system.
> > > >
> > > > My users have to enter their userid and i'd
prefer that
> > they have to
> > > > enter their mail address. How can I achieve
this ?
> > >
> > > $Self->{'Customer::AuthModule::LDAP::UID'} =
'mail';
> > > $Self->{CustomerUser} = {
> > > # ...
> > > CustomerKey => 'mail',
> > > # ...
> > > }
> > >
> > > # optional
> > > $Self->{'Customer::AuthModule::LDAP::UserSuffix'} =
> > > '@yourmaildomain.tld';
> > >
> > > (That works fine on our installation.)
> > >
> > > I think that the OTRS-login-name of the
customer (you
> wish to
> > use the
> > > mail-address) must be identical to the unique
> Identification
> > of the
> > > customer (CustomerKey) within OTRS. I think you can
> not do any
> > > mapping like
> > > 1) login with mail-adress,
> > > 2) map mail-address to uid and use customer-uid
within
> OTRS
> > >
> > > >
> > > > Thanks in advance
> > > > Franck
> > >
> > > Bye, Alex
> > > _______________________________________________
> > > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > > Archive: http://lists.otrs.org/pipermail/otrs
> > > To unsubscribe:
> http://lists.otrs.org/cgi-bin/listinfo/otrs
> > > Support orr consulting for your OTRS system?
> > > => http://www.otrs.com/
> > >
> > >
> > >
> > >
> >
>
------------------------------------------------------------------------
> > >
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