|
Whenever
we change the owner on an existing ticket, the “This is just a note”
message that goes to the customer replaces the original text in the summary view.
Now, we have several tickets that list “… the owner of your ticket “#####”
has been changed to “Technician Bob.” In the summary view instead
of listing the problem. We have to zoom to each ticket to see what the issue is.
Any ideas why it would be doing this and/or how to fix it? Thanks Joe
Fusco Network
Manager Ocean
Dental Corporate Headquarters Email:
[EMAIL PROTECTED] Customer
Service: The state of voluntary subjection to a customer, the condition of
being bound to service. |
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