Is there any way to stop OTRS from changing ownership of a ticket just because I touched it? I have tickets assigned to a technician but will often place notes in the ticket (authorization for expenditures, etc.). I want to leave ownership with the technician and just insert a note.
Thank you Joe Fusco Network Manager Ocean Dental Corporate Headquarters Stillwater, OK Email: [EMAIL PROTECTED] Customer Service: The state of voluntary subjection to a customer, the condition of being bound to service. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
