> See the docs: http://doc.otrs.org/2.0/en/html/
> x7930.html#Ticket:Frontend::Agent::Ticket::ViewZoom
>
> Admin -> SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewZoom ->  
> Ticket::Frontend::ZoomExpandSort

Hi Nils,

thanks, but it wasn´t that. I figured it out, I had to change the position of:

    #
 $Self->{ResponseFormat} = '$Data{"Salutation"} 
$Data{"OrigFrom"} $Text{"wrote"}:  

$Data{"StdResponse"}

$Data{"Signature"}

$Data{"Body"}
';


Thanks anyway,

marc

>
> Nils Breunese.
>
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