RE: [otrs] notifications

[Bartsch, Martin msg asp gmbh]

Title: Nachricht

Customer not. must be enabled in the queue configuration.

Agent not. must be set in the personal setting  / prefered queues.

 

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Tuesday, October 10, 2006 11:32 AM
To: User questions and discussions about OTRS.org
Cc: User questions and discussions about OTRS.org
Subject: Réf. : [otrs] notifications

Have you tried to use the Admin page and System Config to make the changes ?

 

I am not sure that modifying directly the ZZZ file is sufficient.

 

$Self->{'Ticket::Frontend::NoteTypes'} =  {

          'note-external' => '1',

          'note-internal' => '1',

          'note-report' => '0',

        };

[EMAIL PROTECTED] a écrit : -----

Pour : "User questions and discussions about OTRS.org" <otrs@otrs.org>
De : "Mamakwa M. Sefiri" <[EMAIL PROTECTED]>
Envoyé par : [EMAIL PROTECTED]
Date : 10/10/2006 11:11AM
Objet : [otrs] notifications

Good day

I have send emails before on this issue, I got responses from you but still notifications are not working.

I need your help regarding the otrs system, am trying to activate notifications to customer, need the system to send notifications to customers when their calls have been closed.I have read the manual no genericagent but it is not clear to me.

I have put the lines in ZZZZAuto.pm

$Self->{'Ticket::Frontend::NoteTypes'} =  {

          'note-external' => '1',

          'note-internal' => '0',

          'note-report' => '0',

        };

I have put the lines in Config.pm

$Self->{DefaultNoteTypes} = {

        'note-internal' => 1,

        'note-external' => 1,

        'note-report' => 1,

    };

I would really appreciate your advice.

Mamakwa

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