Reinhard:
I had the same issue and after several attempts I modified this
procedure
Adding the FAQ** parts:
These instructions are for people upgrading OTRS from "2.0" to "2.1".
**) FAQ Module: If you intend to install the FAQ module after update:
a) log into your system as [EMAIL PROTECTED] (or equiv)
b) goto Admin --> Groups and rename FAQ to something else maybe
XX
c) check to make sure that no one belongs to this group.
*) Stop all your services (e. g. rcotrs stop-force)
*) Backup everything (database, Kernel/Config.pm,
Kernel/Config/GenericAgent.pm, var/*)
(Remember: 80% of all config settings are renamed in OTRS 2.0, so
most of the
Kernel/Config.pm settings will not be compatible)
*) Make sure that you have backed up everything ,-)
*) If possible try this install on a separate machine, although
I had always only production machines to upgrade
*) Install the new release (tar or RPM)
**IGNORE DATABASE UPGRADE ERROR MESSAGES DURRING THE UPGRADE !!
**YOU JUST UNLOADED IT WITH rcotrs stop-force! - ITS OK !
*) If you use the tar:
a) the otrs themes between 2.0 and 2.1 may are _not_ compatible
(don't us the old theme)!
*) Run 'SuSEconfig'
*) Update the MySQL database:
*) restart MySQL with 'rcmysql start'
then execute:
cat /opt/otrs/scripts/DBUpdate-to-2.1.mysql.sql | mysql -p -f -u
root otrs
*) Execute /opt/otrs/bin/SetPermissions.sh /opt/otrs otrs wwwrun root
www (or equiv for your system)
**) run a 'chmod 767 /opt/otrs' or you will not be able to install
additional online packages
*) Restart your services (e. g. rcotrs restart-force or each service
manually)
**) FAQ Module:
a) log into your system as [EMAIL PROTECTED] (or equiv)
b) download/install FAQ module via Admin --> packages
c) do a 'rcotrs restart-force'
d) re-login as [EMAIL PROTECTED] (or equiv)
e) a new 'faq' group will now exist, add your users to that
group
f) make the old group XX invalid.
EOF
Enjoy your day!
Gregory.
*------------------------------
>>> [EMAIL PROTECTED] 10/9/2006 7:18:21 am >>>
Hi,
This ist he procedure I took form y upgrade:
I'v done a complete new installation of OTRS 2.1.1 on a new
hardware (SUSE 9.3)
<snip>
Reinhard Travnicek
mailto: [EMAIL PROTECTED]
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