Jason Loven schrieb:
Can anyone out there give me an idea how the performance of their OTRS
is? I’m getting a fairly noticeable delay between the time I click on
the “zoom” hyperlink and when the page actually comes up. The delay is
about 4-6 seconds. Sometimes more but I don’t think I’ve ever seen it
faster. Of course this is hardly a HUGE delay but it does seem a bit
high. Is this normal?
We have it running for only a few agents (5-6) on a P4 2.0Ghz FreeBSD
server with 1GB RAM. The MySQL database is on the same server and if I
write any custom queries against the sql it performs very well with most
queries returning in well under ½ second.
We’re not running with mod_perl due to a configuration problem that
makes OTRS crash if I try to run it that way so that’s to blame for some
of the problem I’m sure. But as I said I’ve actually written a variety
of perl/php scripts that query the database and they pop right up as
soon as I click on them.
Thoughts?
You mentioned exactly the right assumption.
In my opinion, your CGI-OTRS could be faster for a maximum of about
30-50% if hard optimizations are done in several places.
But you really gain more performance if you turn over to mod_perl -
that's just a single optimization. You should to try to achieve this
once again!
Consider that OTRS in our days has so many configuration options (still
increasing) which must all be read on every page-request if you don't
use mod_perl.
On my machine I run
* MySQL
* OTRS with mod_perl
* OTRS-test-installation with cgi
The cgi-OTRS is at least 1x slower than the mod_perl-OTRS.
Thank you,
Jason Loven
Bye, Alex
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