Hi Benjamin, Benjamin Burton wrote: > We've gotten around this problem by pushing tickets into a subqueue. > Make sure you're not "watching" that particular subqueue, and then > unlock the pending ticket. The ticket will go back into the QueueView, > but you will not see it because you're not watching that queue. >
Thanks for hint. My plan B was the same thing you suggested. :) Anyways, I thought it could be done somehow via systemconfig, but couldn't manage to find that kind of option. Maybe this is good idea for future releases of OTRS. Best regards, Alex _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
