Please help me to upgrade OTRS from 2.0.4 to 2.1 on a Windows platform (Windows2003).
When I try to install 2.1 on top of (above) 2.0.4, OTRS instalator said, that find an installed apache service ...
Maybe I should make backup of database 2.0.4, uninstall 2.0.4, and after install 2.1.1 and restore database? Ok, but how I can backup mysql database on a windows platform? I read OTRS documentation - all examples describe linux versions ... And as I understand, also need some upgrade to database ...

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Best Regards
Eugene Colesnicov
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