>> I would like to put a print link in Queueview, so that I don't have to first
>> zoom in to a ticket in order to print it. How can this be done?
>
> By editing the DTL files. If you use the default theme, open the files
> ~otrs/Kernel/Output/HTML/Standard/TicketViewLite.dtl and TicketView.dtl
> and add the following line to the list of links:
>
>
> <a href="$Env{"Baselink"}Action=AgentTicketPrint&TicketID=$Data{"TicketID"}"
> onmouseover="window.status='$Text{"Print"}'; return true;">$Text{"Print"}</a>
> -
This doesn't seem to work now in 2.1.2, I am looking at the DTL files and my
print code is still there but I don't see the print link.
Where can I make the change in 2.1.2 so that I have the Print link in
QueueView and AgentTicktMailbox views?
--
Wes Plate
Automatic Duck, Inc.
http://www.automaticduck.com
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