I am answering my own question... http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ID=70
S. >-----Original Message----- >From: Stelios Maistros [mailto:[EMAIL PROTECTED] >Sent: Saturday, October 21, 2006 9:43 AM >To: '[email protected]' >Subject: Use of ticket free text fields in responses > > >Hello, > >Is it possible to use the user defined ticket free text >fields, such as "TicketFreeText1" >in a response, similar to the use of "<OTRS_CUSTOMER_UserEmail>" ? > >I have a ticket free text field in which I store IP addresses >and I would like it to be included in the responses I send. > >I have tried different combinations of OTRS_TICKET_FREE, etc, >but it does not seem to work. > >Any ideas ? > >Thank you, > >Stelios > > > > > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
