Hello.
Where do I set the parameters to stop re-opening of tickets when a customer
sends an E-mail from their E-mail client OR sends a followup via the
interface when the ticket state is closed (e.g. closed successful, etc.)?
The system used to create the new ticket then send the autoreply (default
closed ->new ticket), but somehow I changed something and not sure what.
I have the 'Follow up Option:' => 'possible'
Thanks in advance.
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