Hi folks,
I'm really looking forward to getting into OTRS... from what
I've seen on the net its rated one of the best OS Helpdesk software out
there! I've been working on getting it up and running and I'm using IIS
5.0 w/ ActivePerl 5.8.8 and MySQL. Got the install.pl to run... created
to DB and all is good. I go to login in with the default user name and
pass...... sits there for about 30 to 45 secs and BOOM, inetinfo.exe
crashes. I would blame a config problem with perl but the install.pl
ran ok. I'm almost definite I have all the required modules, but I
don't have an error log from perl. The error log from OTRS looks like
this for one login...... notice the times.
[Thu Oct 26 11:17:27 2006][Notice][Kernel::System::Auth::DB::Auth] User:
[EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.x.x).
[Thu Oct 26 11:17:28 2006][Notice][Kernel::System::Auth::DB::Auth] User:
[EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.x.x).
[Thu Oct 26 11:17:28 2006][Notice][Kernel::System::Auth::DB::Auth] User:
[EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.x.x).
[Thu Oct 26 11:17:29 2006][Notice][Kernel::System::Auth::DB::Auth] User:
[EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.x.x).
[Thu Oct 26 11:17:30 2006][Notice][Kernel::System::Auth::DB::Auth] User:
[EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.x.x).
[Thu Oct 26 11:17:31 2006][Notice][Kernel::System::Auth::DB::Auth] User:
[EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.x.x).
[Thu Oct 26 11:17:31 2006][Notice][Kernel::System::Auth::DB::Auth] User:
[EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.x.x).
[Thu Oct 26 11:17:32 2006][Notice][Kernel::System::Auth::DB::Auth] User:
[EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.x.x).
[Thu Oct 26 11:17:33 2006][Notice][Kernel::System::Auth::DB::Auth] User:
[EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.x.x).
[Thu Oct 26 11:17:33 2006][Notice][Kernel::System::Auth::DB::Auth] User:
[EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.x.x).
[Thu Oct 26 11:17:34 2006][Notice][Kernel::System::Auth::DB::Auth] User:
[EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.x.x).
[Thu Oct 26 11:17:35 2006][Notice][Kernel::System::Auth::DB::Auth] User:
[EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.x.x).
[Thu Oct 26 11:17:36 2006][Notice][Kernel::System::Auth::DB::Auth] User:
[EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.x.x).
[Thu Oct 26 11:17:36 2006][Notice][Kernel::System::Auth::DB::Auth] User:
[EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.x.x).
[Thu Oct 26 11:17:37 2006][Notice][Kernel::System::Auth::DB::Auth] User:
[EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.x.x).
[Thu Oct 26 11:17:38 2006][Notice][Kernel::System::Auth::DB::Auth] User:
[EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.x.x).
[Thu Oct 26 11:17:39 2006][Notice][Kernel::System::Auth::DB::Auth] User:
[EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.x.x).
[Thu Oct 26 11:17:39 2006][Notice][Kernel::System::Auth::DB::Auth] User:
[EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.x.x).
[Thu Oct 26 11:17:40 2006][Notice][Kernel::System::Auth::DB::Auth] User:
[EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.x.x).
[Thu Oct 26 11:17:41 2006][Notice][Kernel::System::Auth::DB::Auth] User:
[EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.x.x).
[Thu Oct 26 11:17:42 2006][Notice][Kernel::System::Auth::DB::Auth] User:
[EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.x.x).
[Thu Oct 26 11:17:42 2006][Notice][Kernel::System::Auth::DB::Auth] User:
[EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.x.x).
[Thu Oct 26 11:17:43 2006][Notice][Kernel::System::Auth::DB::Auth] User:
[EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.x.x).
[Thu Oct 26 11:17:44 2006][Notice][Kernel::System::Auth::DB::Auth] User:
[EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.x.x).
[Thu Oct 26 11:17:45 2006][Notice][Kernel::System::Auth::DB::Auth] User:
[EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.x.x).
[Thu Oct 26 11:17:45 2006][Notice][Kernel::System::Auth::DB::Auth] User:
[EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.x.x).
[Thu Oct 26 11:17:46 2006][Notice][Kernel::System::Auth::DB::Auth] User:
[EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 192.168.x.x).
I read something in post about a loop with OTRS... but it just described
the problem, no resolution. I can't seem to get anything out of
perl.exe, is there anyway to get a log from perl.exe? My IIS logs show
nothing for 200 for the request. I've also tried perlis.dll and
perl.exe, both have the same problem. Any help would be greatly
appreciated!
Thanks,
Daniel
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