[otrs] Pending Auto Close question

[Mark D. Wallace]

I could not find a description of how the "pending auto close- " and  
"pending auto close +"  features work in OTRS. I have set  a few test  
tickets to close at specified times and they do not autoclose using  
either of the selections above. There is however a "Pending till:	-6  
minutes" time in the ticket info box under zoom. It states the  
pending time left before the ticket is scheduled to be closed, and  
when that time passes, the ticket does not close, and the "Pending  
till:	" goes to negative time. Can anyone explain if this is how this  
feature is supposed to work, or is OTRS not closing tickets as it  
should?

Thanks,
Mark
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